Support

If you're stuck: the Support menu takes you to this help, to the BPM Managers of your Process Space and to the system information that belongs in every incident report.

You’ll find the Support menu at the bottom of the main menu, at the question mark.

What the menu holds

• Help opens this help in a new tab.
• Contact shows the BPM Managers of your Process Space along with their contact details. The entry only appears if a BPM Manager is assigned to the Process Space at all — for anything concerning your Process Space, they are your first point of contact.
• System Info opens the System Information: Version, Created On, Git Commit and Host. Use the icon next to the version to copy it to the clipboard.

What the system information is for

Whether something is a defect or simply not yet included in your version depends on the release level of the system. That is why the version belongs in every incident report — copy it from the dialog instead of typing it out. How to reach Bpanda Support and what else belongs in a report is described in Contact Support.

See also: Contact Support, Roles and Authorizations, FAQs, Technical Documentation for your company’s IT