---
title: Restoring Users Marked for Deletion
description: >-
  If users or groups disappear from your directory, account management does not
  delete them immediately but marks them instead — you can restore them until
  the delete time expires.
search:
  tags:
    - anleitung
    - loeschen
    - wiederherstellen
    - geloescht
    - entra
    - warnzeit
---
If a user, a group or a group membership is no longer present when synchronizing with your directory, the entry first appears in the **Marked for deletion** section. This way, nobody is lost immediately because of an error in the directory.

## Prerequisites [#prerequisites]

You are an **Account Manager** of your account.

## Context [#context]

The **Marked for deletion** section is at the bottom of the **Account** tab. Each row shows **Name**, **Type**, **Action** (**User Deleted**, **Group Deleted** or **Group Members Removed**), **Members**, **Initiator** and **Date**.

Two time periods control what happens to the marked entries. They are shown above the table:

- **Warn Time (Days)** — this many days after being marked, all Account Managers receive an e-mail listing the marked entries and the day on which they will be deleted.
- **Delete Account Users after (Days)** — this many days after being marked, account management deletes the entries automatically.

You change both time periods using the edit icon next to the name of your account, dialog **Edit Account**. If **Delete Account Users after (Days)** is set to 0, entries are deleted immediately, without being marked.

If an entry has been marked by mistake, the cause is usually in the directory. Restore it and check there why it was missing — with Microsoft Entra ID, for example, whether the user is still assigned to the Bpanda app. See [Checking User Synchronization with Entra ID](/en/technical-documentation/check-entra-id-synchronization).

## How to Proceed [#how-to-proceed]

1. Open account management, see [Managing an Account](/en/settings/manage-account).
2. In the **Marked for deletion** section, select the checkbox of the entries you want to process.
3. To keep the entries, click **Restore** and confirm.

   The marking disappears, and the user, group or membership is retained.
4. To delete the entries immediately instead of waiting for the delete time to expire, click **Delete Permanently** and confirm.

   The **Perform deletion** dialog lists what will be deleted. **The procedure cannot be undone.**

**Note**: The section also appears in the German account management with English labels: **Marked for deletion** (Zum Löschen markiert), **Warning Time (Days)** and **Delete Account Users after (Days)** (the two time periods), **Restore** (Wiederherstellen) and **Delete Permanently** (Permanent löschen).

See also: [Creating and Managing Account Users](/en/settings/manage-account/manage-account-users), [Setting up Microsoft Entra ID](/en/technical-documentation/microsoft-entra-id)